Parts Return Policy

Within 15 days of receiving your order, you may return, at your expense, any item except gas, electrical, or special order parts. Any part returned must be in a new and in an uninstalled condition. We will refund the purchase price less a 20% restocking charge on all parts accepted for return. Shipping and handling charges will not be refunded. If we've made a cataloging error, we will refund 100% of the purchase price, including the shipping and handling charges. All requests for returning an item must be emailed to customerservice@northendappliances.com . Please include your name, order number, and a detailed explanation of your request. We reserve the right to deny any return that fails to meet our requirements. If you have any questions about returning an item, or about your refund, you may contact us at customerservice@northendappliances.com .